Services provided for people with special needs can include:
Multiple bill service
Auto pay service
Speed call for easier dialing
For customer service (800) 735-0373
Free service for people with speech impairments. Our Communications Assistants
are trained in understanding people with speech challenges. They can either take
messages and relay them, or stay in a 3-way conversation and revoice as needed.
State Advocacy Agencies
CALIFORNIA DEPARTMENT OF REHABILITATION
721 Capitol Mall, Sacramento 95814
(916) 324-1313 (VOICE) •
(916) 558-5807 (TTY) •
The California Department of Rehabilitation works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living and equality for individuals with disabilities.
DEPARTMENT OF DEVELOPMENTAL SERVICES
1600 9th St, Sacramento 95814
(916) 654-1690 • TTY: (916) 654-2054 • www.dds.cahwnet.gov
The California Department of Developmental Services is the agency through which the State of California provides services and supports to individuals with developmental disabilities.
CALIFORNIA STATE COUNCIL ON DEVELOPMENTAL DISABILITIES
1507 21st St STE 210, Sacramento 95811
866-802-0514 • www.scdd.ca.gov• email@example.com
The State Council on Developmental Disabilities (SCDD) is established by state and federal law as an independent state agency to ensure that people with developmental disabilities and their families receive the services and supports they need.
INDEPENDENT ADVOCACY AGENCIES
DISABILITY RIGHTS CALIFORNIA
(916) 504-5800 •
Our mission is to advance the rights of Californians with disabilities. Our vision is a barrier free, inclusive world that values diversity, culture, and each individual.
PEOPLE FIRST OF CALIFORNIA
1225 8th St. STE 360, Sacramento 95814
It is the mission of People First of California, Inc. to help start, inform and support local chapters so that we, and all people with developmental disabilities are able to speak for ourselves, know our rights and responsibilities, and are respected, valued members of our communities.
HOME MODIFICATIONS GRANTS
16 Resources for Homeowners with Disabilities by HomeAdvisor
ADA CONSULTING SERVICES
170 West Cliff No. 64, Santa Cruz 95060
423-0125 • firstname.lastname@example.org
Access Compliance Services
1721 Seabright Ave. Santa Cruz, CA 95062
service to businesses, architects, government agencies and attorneys concerning
compliance with disability access laws and regulations.
BEYOND SANTA CRUZ
MONTEREY BAY AQUARIUM
648-4800 • www.mbayaq.org
45 miles south of downtown Santa Cruz
Row, Monterey 93940
The largest aquarium in the United States. Probe
the deep wonders of Monterey Bay at this Cannery Row magnet where sharks, sea
otters and schooling fish cast their spells. Little ones are particularly intrigued
by the bat ray touch pool where they can actually pet the friendly bat rays.
The aquarium is accessible, including on-site parking
available free during aquarium visit
Call for disabled parking informatio
Most exhibit videos are closed-captioned
Assisted-listening devices for
the hearing impaired are
available at the Audio Tour Desk
SAN SIMEON STATE HISTORICAL MONUMENT
140 miles south of downtown Santa
750 Hearst Castle Rd, San Simeon 93452
(800) 444-4445 •
Hard of Hearing: (800) 401-4775
www.hearstcastle.com (follow links to accessibly designed
Many areas of the monument are accessible, including parking,
Tours daily, including accessibly designed tours
10 days in advance for reservations
Let us know about your favorite
accessible resource, order a print version of the guide, or just tell us what
you think! We welcome your thoughts, tips, suggestions and contributions.We can
be reached at:
PO BOX 396
Santa Cruz, CA 95061
OTHER GUIDES &
other access guides are springing up online and in print around the country and
around the world in order to facilitate accessible travel for all. Here is a list
of some of them. For an excellent worldwide guidebook database, go to Emerging
Horizons’ website at www.emerginghorizons.com and follow the links to “resources:
free access guides.”
YOSEMITE NATIONAL PARK
Delivery can take up to 6 weeks.
In its 11th edition, this guide to accessible resources of San Diego County was
the original inspiration for the Santa Cruz version.
Our State Parks system continues to work to make CA parks more accessible. You
can download their current listing of accessible features.
(707) 562-8737 • (707) 562-9240 (TTY)
accessibility information for all 18 national forests in California. Visit and
then follow links to specific forests for their accessibility information, or
call USDA Pacific Southwest Region headquarters.
ACCESS 2002 SAN
(415) 391-2000 • (415) 392-0328 (TDD)
An excellent guide to San Francisco is available free from the San Francisco
Convention and Visitors Bureau or order online. The website also includes a database
for accessing Northern California.
THE ESSENTIAL GUIDE TO TRAVELLING WITH A MEDICAL CONDITION
Information and tips for travelling safely with health conditinos.
FISHING CALIFORNIA PIERS
Department of Fish and Game access guide
MID-PENINSULA OPEN SPACE DISTRICT
691-1200 • www.openspace.org
Bay Area open space preserves. Their website has a
great chart and guide
to accessible trails and restrooms, including information on width, grade and
Most preserves are less than an hour from downtown Santa Cruz.
RIDER’S GUIDE TO LOS ANGELES AND ORANGE COUNTY COAST
Free 100 page guidebook produced by Coastwalk
and the Coastal Conservancy,
with excellent descriptive detail. To order, call The Coastal Conservancy number
Searchable online trail access information on hiking trails nationwide, designed
by Beneficial Designs.
Excellent accessible travel magazine and web resource. Their resources database
includes free access guides throughout the world. Check out their website for
BARRIER FREE TRAVEL
A Nuts & Bolts Guide
For Wheelers & Slow Walkers
(888) 795-7274 • www.barrierfreetravel.net
The definitive guide to accessible travel, authored by the Candy Harrington, editor
of Emerging Horizons magazine. Filled with worldwide resources, travel tips, and
the logistics of accessible travel by plane, train, bus and ship. Order online
TRAVEL ACCESSIBILITY GUIDE
Cheapair Accessibility Guide
Gives guidelines and resources for accessible travel including how to be prepared and what to expect when traveling with disabilities.
808 14th Ave SE, Minneapolis, MN
(612) 676-9400 • (800) 728-0719
TTY: (612) 676-9475
Provides outdoor adventure for people of all ages, abilities, and backgrounds
including people with disabilities. Wilderness Inquiry travels to over 35 destinations
by canoe, sea kayak, dog sled, horse pack and backpack.
WHEELCHAIR ACCESSIBLE TRAVEL GUIDE
General tips on finding wheelchair accessible accomodations and attractions when traveling.
THE FULL GUIDE TO FLYING WITH A DISABILITY
Understanding the struggle travelers with a disability face.
MAIL ORDER SHOPPING
DISABLED DEALER MAGAZINE
(800) 588-5099 • www.disableddealer.com
California/Nevada guide for adaptive equipment, services, resources and events.
ALLIANCE FOR TECHNOLOGY ACCESS
The Alliance for Technology Access connects children and adults with disabilities
to technology tools. Their vendor list details available technologies.